Refund policy

Cancellation/Refund Policy

Return Policy

If you are not satisfied with the quality of your order upon arrival, please contact us within 14 days of receipt, with a detailed description and a photograph(s) as evidence of your dissatisfaction.

We will reship the item or replace it with another of equal or greater value. A replacement or exchange will be shipped within 10 days. Due to the perishable nature of our product, all claims submitted without proper support will not be eligible for reshipment. Returns and refunds are not offered.

Unfortunately, due to the perishable nature of our products, we cannot guarantee the condition of the package if the carrier must reroute the order. Bear Cub Candy Co cannot be responsible for the condition of orders that are not able to be delivered on the first attempt (or that you may have updated or revised through customization options with the carrier).

We will ship your order to the shipping address(es) you provided. Please include a shipping address, company name, suite or apartment number to ensure proper delivery.

Bear Cub Candy Co is not responsible for failed deliveries when 1) you provide an incorrect or outdated address, 2) your recipient is out of town or not available, or 3) you do not provide a corrected/new delivery address within 24 hours of the first delivery attempt.

Shipments that are returned or require rerouting due it incorrect addresses will be subject to additional charges for reshipment and/or relabeling for the carrier.

Change or Cancelling an order
You may change or cancel an order that has not shipped. Call customer service at 774-608-9420 or email us at customerservice@bearcubcandyco.com.